Orders / Shipping
Any order made after 12pm UK time will be processed the next day.
The address information you provide to us is copied directly into our shipping software. Thus, please check your order submissions carefully. We will not be held responsible for the inevitable consequences resulting from address, postcode, zip code, and other shipping-information errors made by the client.
Please allow 1-2 days (UK) 1-3 days (Europe) 1-3 days (International) for skin care products to be delivered. All orders will be posted via special delivery within the UK. During sale or promotion periods delivery may be extended to cope with demand. We do not deliver orders on weekends or bank holidays.
Orders are processed and posted daily via Royal Mail and DHL. For international orders a tracking number will be e-mailed to you once your order has been posted. Should the items you wish to purchase be out of stock you will be notified immediately of the new delivery date.
You will be required to select your shipping location on checkout. If you fail to select the correct shipping location then your order will be delayed.
International shipping Returns Policy
There is no return or exchange on international orders. Please note that we do not take responsibility regarding additional custom and duty fees applied.
Diva World Aesthetics Ltd uses PayPal and WorldPay to process customers online payments. It is 100% SECURE and you don’t need a PayPal account to place an order. You can use any major credit/debit card to pay for your products. After you submit your order you will be directed to either PayPal or WorldPay to make payment. Failure to make payment will be classed as a cancelled order.
Payments can also be made direct to our bank account. Please contact us directly for details at firstname.lastname@example.org.
For customers who wish to make bespoke orders, please contact us directly to place an order and request bank account details.
Please take time to carefully review your final order, which will be sent to you by email. If any mistakes are noticed or if you wish to change any details, please contact us immediately. Do not attempt to re-order.
Should you have any queries concerning your order then please contact us on 07508 853637 and ensure you state your Order ID Number on your order confirmation email sent to you.
Thank you for your custom.